Privacy Policy

Wandsworth Cleaner Privacy Policy

This Privacy Policy explains how Wandsworth Cleaner collects, uses, stores, and protects personal data about customers located in the Wandsworth area. It also sets out your rights under the United Kingdom General Data Protection Regulation and related data protection laws. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Wandsworth Cleaner customers in the Wandsworth area who use our domestic or commercial cleaning services, whether one-off or on a recurring basis. It covers personal data collected when you contact us, request a quote, make a booking, enter into a contract with us, or otherwise interact with Wandsworth Cleaner in connection with our services.

Data Controller

For the purposes of data protection law, Wandsworth Cleaner is the data controller of the personal data that we collect and process about our customers. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The types of data we may collect include:

Identification and contact details such as your full name, residential or business address in the Wandsworth area, billing address where different, and any other contact details you choose to provide to arrange our services.

Booking and service information such as details of the cleaning services you request, dates and times of appointments, access instructions to the property, information about areas to be cleaned, and any specific preferences or notes you provide.

Payment and billing information such as payment transaction details, the date and amount of payments, and basic billing references. Card or bank details are processed only by our chosen payment processors and are not stored by us where this is technically and commercially feasible.

Communication records such as messages and notes recorded when you contact us by phone, online forms, or other channels, including queries, feedback, and any complaints or follow up correspondence.

Technical and usage data where relevant, such as limited information collected from your use of our online booking or enquiry tools, including the date and time of your enquiry and the device or browser you use, to maintain the security and performance of our systems.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the context, we may rely on one or more of the following lawful bases:

Performance of a contract: We process your personal data to take steps at your request before entering into a contract and to provide our cleaning services once you have made a booking. This includes managing your bookings, communicating with you about appointments, and handling payments.

Compliance with legal obligations: We may process your data as necessary to comply with legal and regulatory requirements, including record keeping, accounting, and responding to lawful requests from authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include improving our services, managing and developing our business, preventing fraud, and ensuring the security of our systems and staff.

Consent: In limited cases, we may rely on your consent, for example where we send certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us or by following any unsubscribe instructions provided.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our cleaning services, including accepting and confirming bookings, allocating cleaners, and ensuring that services are delivered at the correct property in the Wandsworth area.

To communicate with you, including responding to your enquiries, sending booking confirmations and reminders, notifying you of any changes or issues with your service, and dealing with feedback or complaints.

To process payments and manage invoices, including verifying payment, issuing receipts, handling refunds where applicable, and maintaining accurate financial records.

To maintain and improve our business operations, including monitoring service quality, training staff, and optimising our scheduling and customer service processes.

To comply with legal requirements and exercise or defend legal claims, including maintaining appropriate records for tax and regulatory purposes and responding to official requests.

To send you service-related information and, where allowed, information about services that may be relevant to you as a Wandsworth-based customer, taking into account your communication preferences and any consent you may have provided.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, accounting, or reporting requirements.

Customer and booking records are generally retained for a period that allows us to manage our ongoing relationship with you, address any queries or disputes, and comply with tax and legal obligations. After this period, data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

The specific retention period may vary depending on the type of data, the nature of our relationship, and statutory requirements. We regularly review the data we hold and either delete or anonymise it when it is no longer needed.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to support the delivery of our services and are only permitted to process your personal data in accordance with our instructions and applicable law.

Typical categories of processors include payment processing providers, booking and scheduling software providers, customer relationship management systems, secure data storage and hosting providers, and professional service providers such as accountants or administrative support services.

Where we use data processors, we take steps to ensure that they implement appropriate technical and organisational measures to protect your personal data and that they only use it for the purposes specified in a written contract.

We do not sell your personal data. We may disclose personal data to third parties where required by law, where necessary to establish, exercise, or defend legal claims, or in the event of a business reorganisation, subject to appropriate safeguards.

International Data Transfers

Where personal data is transferred outside the United Kingdom by our processors, we take steps to ensure that it is protected in accordance with applicable data protection laws. This may include ensuring that the destination country has been recognised as providing an adequate level of protection or using standard contractual clauses or other appropriate safeguards.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures are reviewed and updated as necessary in light of technological developments and the nature of the data we process. While we strive to protect your information, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

As a customer of Wandsworth Cleaner in the Wandsworth area, you have a number of rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these rights include:

The right of access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.

The right to rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you is corrected or updated.

The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data or considering an objection you have raised.

The right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will assess such objections and stop processing unless we have compelling legitimate grounds to continue.

The right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it is transmitted to another controller where technically feasible.

To exercise any of your rights, or if you have questions about this Privacy Policy, you can contact us using the contact details provided on our website or through any of our standard communication channels. We may need to verify your identity before responding to your request.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in applicable law, or in how we handle personal data. Any updated version will be made available through our usual customer information channels and will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.