Wandsworth Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer who requests or receives the cleaning service. These terms are intended to be clear, fair and practical, while protecting both parties and ensuring that each cleaning service is carried out in a safe and professional manner.

All services are provided subject to availability, the nature of the property, the condition of the premises, and any special instructions agreed before the appointment. A Wandsworth cleaning service may include regular domestic cleaning, one-off cleaning, deep cleaning, end-of-tenancy cleaning, and similar tasks agreed in advance. Any additional work not expressly included in the booking may be refused, rescheduled, or charged separately if agreed by both parties. We reserve the right to amend these Terms and Conditions at any time, and the version in force at the time of booking will apply unless otherwise stated in writing.

These terms are designed to support a smooth booking and service process. They apply to all customers using our cleaners in Wandsworth or any other location served under the same operating conditions, unless a separate written contract applies. If any part of these terms is found to be unenforceable, the remaining sections will continue in full force and effect.

Booking Process

To arrange a booking, you must provide accurate and complete details about the property, the type of service required, preferred date and time, access arrangements, and any relevant instructions. A booking is only confirmed when we have accepted the request and, where applicable, received any deposit or advance payment required. We may refuse or decline a booking at our discretion if the requested work is outside our scope, if access is impractical, or if we are unable to allocate suitable staff.

It is your responsibility to ensure that all information provided during the booking process is correct. This includes the approximate size of the property, the number of rooms, the condition of the premises, and whether any specialist equipment, materials, or time allowances may be needed. If the information provided is inaccurate and this affects the duration or cost of the service, we may revise the quotation, adjust the schedule, or withdraw from the booking if the work cannot reasonably be completed as planned. A Wandsworth cleaner service depends on honest and timely communication so that we can allocate the right resources.

We may offer estimated arrival windows rather than exact appointment times. While every effort is made to arrive on time, delays can occur due to traffic, previous appointments, weather, or unforeseen circumstances. If we anticipate a significant delay, we will seek to notify you as soon as reasonably possible. You must ensure that someone is available to provide access if required, or that safe and lawful entry arrangements are in place. If access cannot be obtained, the appointment may be treated as cancelled by you and a cancellation charge may apply.

Payments

Prices will normally be based on the type of service, the number of hours required, the size and condition of the property, and any additional tasks agreed in advance. Unless otherwise stated, quotations are based on the information supplied at the time of booking. If the actual service conditions differ materially from those described, we may revise the price accordingly. Any extra charges will be explained where reasonably possible before additional work is undertaken. The price for a Wandsworth cleaning service is not guaranteed if the scope of work changes after booking.

Payment is due in accordance with the method and timing agreed when the booking was made. This may include payment in advance, payment on completion, or staged payment for larger or recurring jobs. Where payment is requested on completion, you must ensure that funds are available and that payment is made without unnecessary delay. We may suspend or refuse future services if any invoice remains unpaid by its due date. All prices are stated in pounds sterling unless otherwise agreed.

We reserve the right to charge interest on overdue sums at the statutory rate permitted under UK law, where applicable. In addition to overdue balances, you may be liable for any reasonable costs we incur in recovering unpaid amounts, including administrative or legal costs to the extent allowed by law. If a payment is disputed, you should notify us promptly with full details so that the matter can be reviewed. Disputing part of an invoice does not entitle you to withhold payment of any undisputed amount. Where discounts, promotional rates, or package prices are offered, these may be subject to separate conditions and may be withdrawn without notice unless already contractually agreed.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Any cancellation policy communicated at the time of booking will take priority over these general terms. If no specific policy is provided, the following standard approach will apply: cancellations made with sufficient notice may be free of charge, while late cancellations may attract a fee to cover lost time, staffing, and administrative costs. The closer the cancellation is to the appointment time, the more likely a charge will apply.

If we need to cancel or reschedule, we will aim to give you as much notice as reasonably possible and offer an alternative date where available. We will not be liable for indirect losses arising from a necessary change of appointment, provided the change is made in good faith and for a valid operational reason. Repeated cancellations, repeated failure to provide access, or unsafe working conditions may lead us to suspend further appointments. A cleaning company in Wandsworth must be able to manage its schedule fairly, and late changes can disrupt other customers and staff.

If you are unable to attend the property when the cleaner arrives, or if access is not provided as agreed, the visit may be charged in full or in part depending on the circumstances and any time already spent travelling or waiting. If keys, alarm codes, or entry instructions are supplied, you must ensure they are correct and that any relevant security arrangements are safe and lawful. We are not responsible for delays caused by incorrect access information provided by you.

Service Standards and Customer Responsibilities

You agree to prepare the property in a reasonable way before the service begins. This may include securing valuables, ensuring access to water and electricity, removing personal belongings from work areas where appropriate, and advising us of any fragile items or areas requiring special care. We are not responsible for pre-existing damage, wear and tear, hidden defects, or items that were already defective before the service commenced. Where practical, the cleaner may refuse to move heavy, dangerous, or highly valuable items.

We will perform the agreed cleaning tasks with reasonable skill and care. However, cleaning outcomes may vary depending on the condition of the property, the materials involved, the time available, and any limitations placed on the work. Stubborn stains, ingrained dirt, mould, limescale, pet odours, or similar issues may not be fully removable within a standard appointment. Any promise of results should be understood as a reasonable service intention rather than an absolute guarantee unless expressly confirmed in writing.

Where you request special treatment of surfaces, fabrics, appliances, or fixtures, you must tell us about manufacturer instructions, known sensitivities, and any prior damage. If you ask us to use a particular product, we may decline if we believe it is unsuitable, unsafe, or likely to damage the surface. Our team may stop work if continuing would create a risk to property, health, or safety. A Wandsworth cleaner may also refuse tasks that are not hygienic, lawful, or reasonably within the agreed scope.

If you or any household member has allergies, breathing difficulties, skin sensitivities, or other relevant health concerns, you must tell us before the appointment so that suitable arrangements can be considered. Likewise, if pets are present, you must ensure they are secured or supervised during the service where necessary. We may refuse to work in conditions that we consider unsafe, unsanitary, or likely to expose staff to undue risk. In such circumstances, charges may still apply if the visit was attended and work could not proceed due to issues outside our control.

Liability

We will exercise reasonable care and skill in carrying out services, but our liability is limited to losses that are directly caused by our proven breach of these terms or by our negligence. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

If damage is alleged, you must notify us as soon as reasonably practicable and provide sufficient detail to allow us to investigate. You should take reasonable steps to minimise any further loss or damage. Where liability is accepted, we may choose to repair, replace, clean again, or compensate up to the value of the affected service or the amount reasonably attributable to the damage, whichever is lower and subject to any mandatory legal rights you may have. Claims must not be exaggerated, and we may require evidence such as photographs, receipts, or inspection reports. This limitation applies to a cleaning service only to the extent permitted by law and does not affect your statutory consumer rights.

Waste Regulations and Disposal

Any waste generated during a booking must be handled in accordance with applicable UK waste laws and local disposal requirements. Unless we expressly agree otherwise in writing, our standard cleaning service does not include the removal of bulky waste, hazardous waste, clinical waste, electrical items, construction debris, or large quantities of refuse. If waste is identified during the service, we may bag, separate, or gather it for collection only where this is lawful, safe, and included in the agreed scope. You remain responsible for ensuring that waste disposal arrangements comply with all relevant legal obligations.

We will not remove items that are prohibited, dangerous, contaminated, or likely to require a licensed waste carrier or specialist disposal service unless such arrangements have been expressly agreed in advance and lawfully permitted. If you ask us to dispose of items on your behalf, you must give clear instructions and disclose any relevant risks or contents. We may decline the request if we believe it would breach environmental, health, or safety rules. A Wandsworth Cleaner service may involve ordinary household waste handling, but not unlawful tipping, burning, or abandonment of waste under any circumstances.

You are responsible for the legal ownership of any items you ask us to discard, donate, or remove from the property. By requesting disposal, you confirm that you are authorised to make that request and that the items are not subject to dispute, restriction, or retention by a third party. Where applicable, waste transfer, recycling, or collection procedures may need to follow the instructions of licensed operators or responsible authorities. We do not accept responsibility for any fines, penalties, or claims arising from inaccurate waste information supplied by you.

Termination, Data, and General Provisions

We may suspend or terminate services immediately if you fail to make payment, repeatedly breach these terms, provide false information, behave abusively, or create an unsafe working environment. You may also cease using the service at any time, subject to any applicable cancellation charges or outstanding fees. Any outstanding obligations, including payment obligations, liability limits, and confidentiality requirements, will continue after termination where relevant.

Any personal information you provide for the purpose of booking and service delivery will be used only for legitimate business purposes, such as arranging appointments, managing payments, and maintaining service records, in accordance with applicable data protection law. We will take reasonable measures to keep information secure and to limit access where appropriate. However, you should not share unnecessary sensitive information unless it is directly relevant to the service.

These Terms and Conditions constitute the entire agreement between you and us regarding the service, unless a separate written agreement states otherwise. No third party has any right to enforce any part of these terms unless permitted by law. If we do not immediately enforce a right or remedy, that does not mean we have waived it. Any waiver must be confirmed in writing to be effective.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by law. If any dispute arises, the parties should first attempt to resolve it informally and in good faith before commencing formal proceedings.

By booking a Wandsworth cleaner or related Wandsworth cleaning services, you confirm that you have read the above provisions and accept that they form part of the agreement between us. These terms are intended to be reasonable, lawful, and proportionate, and they should be read together with any written quotation, booking confirmation, or service-specific instructions provided for your appointment. The final paragraph confirms the binding nature of the agreement and the importance of clear expectations for all parties.